Widerrufsrecht
Refund Policy
14-Day Right of Withdrawal (EU/EEA Customers)
If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us at [your contact email] before the 14-day period expires.
Once we receive your returned item(s) in original, unused condition, we will process your refund within 14 days. You are responsible for return shipping costs unless the item is defective or incorrect.
General Returns
For all other customers, we accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging. To initiate a return, contact us at [your contact email] with your order number.
Non-Returnable Items
The following items cannot be returned:
- Downloadable digital products
- Items marked as final sale
- Swimwear and items with hygiene seals that have been removed
Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery and we'll make it right with a replacement or full refund at no cost to you.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Contact
Questions? Reach us at [your contact email] or through our contact page.
A few things to customize before saving:
- Replace [your contact email] with your actual support email
- If you sell swimwear or gear with hygiene seals, keep that non-returnable clause — it's EU-permitted
- The 30-day general window is generous and builds trust with non-EU customers